Grand Union Tours / cancellation
Cancellation and refunds.
What is refunded if you cancel, if the agency cancels or if departure is rescheduled.
Version prepared October 4, 2026 · Effective upon publication.
Summary and calculation base
The tour value is the total per traveler minus US$140: US$30 for service and US$110 for attractions. Ordinary cancellation penalties are calculated on that tour value, not the total payment.
The US$30 service charge and US$110 attraction charge are nonrefundable when the traveler cancels, except under the full-refund exceptions below. The US$30 is not a tip.
The Clover receipt proves payment. A booking is confirmed when the office verifies payment and availability and sends confirmation from [email protected].
Complete the separate passenger form after payment so the office can match the travelers to the receipt. Submitting that form is not proof of payment and does not reserve seats.
If you cancel
The date and time your request is received determine the applicable tier. The America/New_York time zone applies.
| When you cancel | Penalty | Refund |
|---|---|---|
| 15 days or more before departure | 0% of the tour value | 100% of the tour value |
| Fewer than 15 days before departure, before 00:00 on Friday, October 9 | 20% of the tour value | 80% of the tour value |
| From 00:00 on Friday, October 9 until departure; not showing up or missing the bus | 50% of the tour value | 50% of the tour value |
The special 50% rule takes priority over the general fewer-than-15-days tier. Service and attraction charges are excluded from these ordinary refunds. Amounts are calculated using the fares of the affected travelers.
Name changes
You may request a name change at no charge through Wednesday, October 7, 2026. Write to us with the booking details and the person who will take the seat. The office processes and confirms the change.
Agency cancellation or unavailable capacity
If Grand Union Tours cancels departure or the minimum required to operate the trip is not reached, 100% of the total payment is refunded, including the US$30 service and US$110 attraction charges.
If capacity was exhausted before the office verified your payment, 100% of the total payment is also refunded. The initial capacity is 25 travelers; opening the payment page does not automatically reserve seats.
Rescheduling and unprovided services
Weather or official restrictions may require rescheduling. If you cannot attend the new date, you may request 100% of the total payment, including service and attractions. You may voluntarily choose credit toward another trip; you are not required to accept credit instead of a refund.
If a contracted activity is not provided and you do not accept an equivalent alternative, the portion of the price attributable to the unprovided service is refundable. The office will explain the amount corresponding to the affected activity. The combined US$110 attraction charge is not the price of each individual attraction.
How to request a change or refund
- Contact the office by email or WhatsApp with your name, fare, affected travelers and proof or reference of payment. Do not send full card numbers or passwords.
- The office verifies the case and explains in writing the applicable refund or change.
- Refunds are processed to the original payment method. Your bank may take time to display the refund.
Grand Union Tours · 2314 Bergenline Ave, Union City, NJ 07087.